Hundreds of Monzo clients have reported having difficulties accessing the financial institution’s cell app.
Platform outage monitor Downdetector noticed greater than 4,000 stories from customers complaining of issues on Thursday afternoon.
The corporate has acknowledged “experiencing a problem” with its app – an internet web page displaying the standing of Monzo companies says the agency is “persevering with to analyze this problem”.
A Monzo spokesperson mentioned it had activated a back-up banking service which meant clients may nonetheless make card funds.
“After figuring out some points we immediately activated Monzo Stand-in – our absolutely impartial backup financial institution,” they instructed the BBC.
“Because of this clients can nonetheless make funds with their card, withdraw money, freeze their card, ship and obtain financial institution transfers and extra.”
“We’re engaged on resolving this as quickly as attainable.”
Many making an attempt to open the app shortly after 15:00 GMT on Thursday have been met with a discover telling them “we’re experiencing points”.
This mentioned the app “is not going to be absolutely useful” however different companies, reminiscent of viewing account particulars and shifting cash between accounts, could be.
Nevertheless, some customers making an attempt to entry the app took to social media to complain to Monzo that they may not view funds, current funds or make financial institution transfers.
In posts seen by the BBC, some X customers additionally instructed Monzo that they had been unable to make use of their card or withdraw cash.
The BBC has requested Monzo for remark about these complaints.
The corporate has greater than 14 million private and enterprise clients throughout the UK.
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