During the last couple of weeks, a number of Fizz clients have reported that the service instantly disabled RCS messaging.
Lots of the stories level to a change in language on a Fizz FAQ web page, which now notes that limitless texting is a requirement for RCS, whereas earlier than the web page merely said that texting was required.
The change got here after Fizz up to date its RCS platform, with the wi-fi supplier telling some clients that the improve is why the requirement modified.
When reached by MobileSyrup in regards to the ongoing challenge, Fizz confirmed that it up to date its RCS platform and famous the change to the FAQ was “to mirror the capabilities of our new RCS platform, which now permits for communication between Android and iOS.”
“Since all of our plans with texting are limitless, the situation to entry RCS is similar because it has at all times been,” Fizz mentioned.
Whereas the corporate additionally said that “RCS has at all times been included” with texting and “that hasn’t modified,” the service additionally acknowledged that the replace impacted some clients who have been beforehand in a position to ship RCS messages:
“Some Android clients could have skilled conditions the place RCS messages have been despatched and acquired though the characteristic was not included within the plan they subscribed to. The up to date model of the platform ensures dependable supply of the characteristic in accordance with the client’s plan.”
Nevertheless, for impacted clients, the change looks like a slap within the face. Many purchasers took to Reddit to complain, and a few emailed MobileSyrup, expressing frustration with the sudden change. A number of folks defined that the change would drive them to change to dearer plans with limitless texting to be able to proceed utilizing the RCS service that they had already been utilizing previous to the change.
A number of clients have shared varied makes an attempt to reply to the issue. Some have discovered success by reaching out to Fizz assist. In some circumstances, assist allegedly re-enabled RCS, whereas others famous assist supplied to offset the extra value of including limitless texting for 3 months. Nevertheless, your mileage could fluctuate with this.
Different clients famous they’d file complaints with the Fee for Complaints for Telecom-television Companies (CCTS) over the change as a result of Fizz failed to offer satisfactory warning in regards to the change, with a number of stating they didn’t obtain any discover in any respect.
Canada’s Wi-fi Code requires service suppliers to offer clients not less than 30 days’ discover of modifications, with one Reddit person declaring the usual service settlement says “we should notify you of any modifications not less than 30 days earlier than their efficient date for cellular.”