Concerning the variety of gadgets affected, Signify’s consultant stated, “Our information exhibits fewer than 100 Philips Hue Bridge Professional gadgets have been impacted.”
When requested concerning the replace’s function, the spokesperson famous that Signify “commonly supplies software program updates that ship enhancements, safety updates, and bug fixes,” with out offering additional element.
“Now we have recognized the foundation trigger and are implementing a repair to stop extra customers from being affected. As this pertains to a selected technical implementation, we received’t go into additional engineering element,” Signify’s consultant stated.
Philips has began rolling out an replace to stop extra gadgets from being bricked. Clients whose gadgets are already damaged ought to contact the Philips Hue assist workforce, the corporate rep stated. They added:
We are going to change affected Philips Hue Bridge Professional gadgets freed from cost, no matter guarantee standing.
It’s encouraging to see an organization taking accountability for damaged merchandise and making an attempt to compensate clients. Nonetheless, affected clients should nonetheless spend time connecting their gadgets and inputting their settings into a brand new Hue Bridge Professional. This might be particularly tedious for folks with dozens of lights and equipment, in addition to many custom-made scenes and automations.
The firmware downside highlights the Hue Bridge ecosystem’s lack of backup options, as some affected events have famous. Whereas Hue customers can migrate all their linked gadgets from an ordinary Hue Bridge to a Hue Bridge Professional, there’s no approach to migrate gadgets from a Hue Bridge Professional to a Hue Bridge, or from a Hue Bridge to a different Hue Bridge.
“Saved resetting it with none luck,” Reddit person Muted-Enchancment-76 stated. “Went out and acquired one other common bridge and needed to painstakingly add all of the lights once more. It was a nightmare!”
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