My model new Peugeot EV stopped working inside a fortnight of supply.
The vendor postponed the restore appointment by a month as a result of it was too busy. Peugeot Help, operated by the RAC, ultimately collected it for restore below guarantee two weeks in the past, but it surely by no means reached the vendor.
The RAC claims the vendor refused to just accept it as a result of it was nonetheless “too busy”.
I’ve known as Peugeot and the RAC 36 occasions and despatched a number of emails, however nobody has been in a position to find my automobile and even get again to me.
I’m paying £450 a month for a car I’ve been unable to make use of for greater than two months.
AS, Woking
You wrote to me in the direction of the tip of January. The RAC managed to find your automobile inside a day of my contact. It informed me that it had been put in storage after being refused by the appointed vendor and was then delivered to a unique vendor as soon as a headline loomed.
The RAC paid you £250 for failing to maintain you within the loop. That, alas, was just the start of the saga. On the time of writing you’ve got nonetheless not acquired a totally functioning automobile and have joined the stranded multitudes enduring indefinite waits for car repairs.
Spare components shortages have been the excuse since Covid disrupted provide chains, however in your case it appears the vendor can’t work out what’s improper with the car and Peugeot doesn’t care.
In early February, two weeks after it vanished into the restore workshop, Peugeot informed me it will be paying you compensation for the delays and repair failures. It promised a courtesy automobile, which by no means materialised. You ultimately collected your automobile firstly of March and found that it couldn’t be charged, that the boot didn’t open, the driving force’s window, in distinction, opened and closed itself of its personal accord and the distant locking facility was defective.
Again we each went to Peugeot, which suggested blithely {that a} crucial spare half had now been organized. Nevertheless, the vendor insists that you simply convey within the automobile, which you can’t do since it could actually’t be charged.
Since January, whenever you had been with out wheels for 2 months, you’ve got tried to rescind the contract with Leasys from whom you lease the automobile, however Leasys has refused. Its logic was that the automobile, in accordance with the vendor, is driveable and that one other restore is deliberate to resolve the charging downside. Leasys by no means responded to my requests for a remark. And so you might be enduring an costly weeks-long deadlock.
Peugeot and Leasys needs to be ashamed. Prospects have a proper to reject defective new automobiles below the Client Rights Act 2015 if an tried restore fails or shouldn’t be carried out inside affordable time. Since you’ve got a credit score settlement with Leasys, your case comes below the remit of the Monetary Ombudsman Service and I’ve recommended you complain to it.
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