I retired from the civil service 5 months in the past and I’ve nonetheless not obtained my pension. I’ve complained to the Civil Service Pension Scheme (MyCSP) repeatedly, however it doesn’t reply.
The Pensions Ombudsman says they want proof that MyCSP has not responded to my grievance. How can I present proof of a failure to answer?
PE, Manchester
MyCSP was criticised for service failures in June by the Nationwide Audit Workplace after a steep rise in complaints. Delayed pension valuations and funds was one of many problems with concern.
The corporate ran the scheme on behalf of the Cupboard Workplace till Capita took over the contract this month. The Cupboard Workplace informed me it was ready for info out of your employer. Your employer, in the meantime, informed you this had been offered weeks in the past.
MyCSP claimed it delivered excessive requirements of service, however didn’t remark in your expertise. Both approach, your backdated pension of £21,300 was paid six days after I queried the delay.
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