The corporate additionally stated a more moderen replace is rolling out that ought to forestall the problem.
For the 100 or so homeowners of a Philips Hue Bridge Professional that immediately stopped working after putting in a software program replace from June, there’s some excellent news. As first reported by Ars Technica, Philips confirmed that an replace put in in a selected approach has prompted a few of its Bridge Professional units to cease working, however it additionally stated that it is changing units for anybody affected “freed from cost” and “no matter guarantee standing.”
Customers started reporting that their Bridge Professional units had been being bricked after putting in the 2071353020 firmware replace that was launched in June. Philips confirmed to Ars Technica that homeowners needed to do “a really particular software program replace situation,” the place they’ve computerized updates disabled, remained on an older model for “an prolonged interval” after which manually put in the replace after storing it on the Bridge gadget for greater than 10 days. Philips additionally instructed Ars Technica that “fewer than 100 Philips Hue Bridge Professional units have been impacted.”
Philips stated that anybody affected can contact its help staff for a alternative. Contemplating the value hike with the gadget for US prospects, it is a welcome gesture. Nevertheless, homeowners must arrange the brand new gadget from scratch, which may very well be a prolonged course of contemplating the Bridge Professional can join as much as 150 lights and 50 equipment, together with organising shortcuts and schedules. Philips instructed Ars Technica that it is already rolling out an replace that ought to forestall every other Bridge Professional units from operating into the identical situation.
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