EasyJet refuses to honour a promised £472 refund

The day earlier than my easyJet flight to Budapest final July, a UK air site visitors management outage precipitated vital disruption at Gatwick.

On my arrival on the airport check-in, easyJet employees refused to challenge me with a boarding move as a result of a smaller plane, with fewer seats, had needed to be substituted. This left 35 passengers unable to board.

I used to be suggested to e-book one other flight and declare the price of the brand new ticket through the easyJet web site. The subsequent accessible flight was with British Airways and price me £472. EasyJet has since refused to refund me.

Customer support employees first denied that the airplane had been downgraded, then stated my declare was rejected as a result of I had booked the unique easyJet flight by means of a 3rd get together, then stated I used to be a no-show.

IB London

The air site visitors management chaos disrupted lots of of flights, and easyJet’s obduracy is inexcusable.

Your webchats with its brokers make nonsensical studying. One informed you the rejection was as a result of “the e-mail handle on the reserving doesn’t match the one on the reserving”. They then confirmed you had been denied boarding earlier than claiming that you just weren’t denied boarding for business or operational causes and due to this fact had no proper to a refund.

It appears the precise drawback was that, because you weren’t allowed to verify in, and couldn’t due to this fact proceed to the gate, the system marked you as a no-show.

EasyJet’s system was too rigid and its employees too detached to override this. The airline modified its stance and promised you the cash once I intervened, 4 months after you had lodged your declare, although it by no means bought spherical to answering my questions.

The refund took an additional month to reach as a result of the corporate all of a sudden insisted that you just present proof that you just had paid for the ticket, which you had booked by means of a journey agent.

In future, I counsel you verify in on-line so you have got a greater likelihood of boarding subsequent time one thing goes fallacious.

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